Terms & Conditions

1.1 Acceptance of Terms

By accessing, visiting, and/or using the Glamore.ai website (the "Website") and the AI-powered image and video generation service (the "Service"), you ("User","You", or "Client") acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions (the "Terms").

If you do not agree to any part of these Terms, you must not use the Service. Your continued use of the Service constitutes your acceptance of these Terms and any modifications we make.

1.2 Legal Entity

These Terms constitute a legally binding agreement between you and EDGEINNOVATE CONSULTING PRIVATE LIMITED ("Company","We", "Us", or "Our") (collectively, the "Agreement").

• Company Legal Name: EDGEINNOVATE CONSULTING PRIVATE LIMITED
• Jurisdiction: India (primary), with compliance in EU (GDPR), US (CCPA), and other applicable jurisdictions

3.1 Service Overview

Glamore.ai provides an AI-powered service that allows users to:

• Upload product images
• Provide styling directions and prompts
• Generate high-quality AI-styled images and videos
• Download generated outputs for personal and commercial use
• Manage accounts and billing

3.2 Service Availability

• The Service is provided on an "as-is" and "as-available" basis
• We do not guarantee continuous, uninterrupted access
• We may perform maintenance, updates, or improvements with or without notice
• Emergency maintenance may be performed without advance notice

3.3 Geographic Availability

The Service is available to users worldwide, subject to:

• Applicable local laws and regulations
• Export control regulations
• Sanctions and restrictions on certain jurisdictions

Restricted Access:

We may restrict access from certain countries due to legal requirements or business decisions.

4.1 Eligibility Requirements

By using the Service, you represent and warrant that you:

• Are at least 18 years of age (or legal age of majority in your jurisdiction)
• Have the legal capacity to enter into a binding agreement
• Are not a minor or under guardianship
• Are not in a country subject to US government embargo
• Are not listed on any government sanctions lists
• Have authority to bind any organization you represent

Children:

The Service is not directed to individuals under 18. If you are under 18, please do not use this Service.

4.2 Account Registration

To create an account, you must:

• Provide accurate, current, and complete information
• Create a unique username and password
• Select a secure password (minimum 8 characters, mixed case, numbers, symbols)
• Maintain the confidentiality of your password
• Accept these Terms and Privacy Policy

4.3 Account Security

Your Responsibilities:

• Do not share your login credentials with others
• Do not access another user's account without permission
• Notify us immediately of unauthorized access or suspected breach
• Log out when using shared devices
• Monitor account activity for unauthorized access

Account Suspension:

• You disclose credentials to unauthorized persons
• We detect unauthorized access
• Multiple failed login attempts occur
• You violate security practices

5.1 Order Process

To Order Services:

1. Choose a pricing plan or custom service option
2. Fill out the order form with required information
3. Review and accept these Terms and Privacy Policy
4. Submit the order through the Website
5. Complete payment
6. Receive order confirmation via email

5.2 Order Acceptance

Binding Agreement:

• The order does not form a binding agreement until we provide acceptance
• Acceptance occurs by:
  • Sending a confirmation email
  • Providing access to the Service
  • Issuing an invoice
  • Charge appearing on your payment method

Right to Refuse Orders:

• Users with previous Terms violations
• Users with outstanding payment issues
• Users associated with fraud or abuse
• Orders from restricted jurisdictions

6.1 Pricing Structure

Current Pricing (Subject to Change):

All prices are in Indian Rupees (₹) unless otherwise specified.

6.2 Payment Methods

Accepted Payment Methods:

• Credit/Debit cards (Visa, Mastercard, American Express)
• Digital wallets (Apple Pay, Google Pay)
• Net banking (Indian bank transfers)
• UPI (Unified Payments Interface)
• Bank transfers for bulk orders
• Cryptocurrency (where permitted)

Payment Processors:

• Stripe
• Razorpay
• PayU
• Other PCI-DSS compliant processors

6.3 Billing and Invoicing

Billing Process:

• Invoices are issued after successful payment
• Invoices include itemized services, dates, and pricing
• Electronic invoices sent to registered email
• Paper invoices available upon request (with delivery fees)

Billing Records:

• Invoices retained for 7 years (legal/tax compliance)
• You can download invoices from account settings
• Missing invoices can be requested via support

6.5 Price Changes

Price Adjustment Rights:

• We may change prices at any time with 30 days' notice
• Current customers continue at existing rates for current Billing Period
• New rates apply at renewal for continuing customers
• You can cancel before price increase becomes effective
• Continued use after notification constitutes acceptance

6.6 No Refunds - Non-Refundable Policy

All payments are non-refundable except where required by law.

No Refunds For:

• Service used (even if partially used)
• Downloaded AI Outputs
• Unused subscription time
• Cancelled orders
• Failed generations (unless due to our error)
• Change of mind
• Satisfaction with quality (within reasonable standards)

Exceptions (Refundable):

• Service failure/downtime exceeding 24 hours
• Duplicate charges/billing errors
• Unauthorized charges
• Forced refunds by payment processors
• Legal requirements in certain jurisdictions

Refund Process:

• Request within 30 days of charge
• Provide clear explanation
• Submit through support or email
• Processed within 10-15 business days
• Refund to original payment method

6.7 Taxes and Additional Charges

Taxes:

• All prices are exclusive of taxes unless specified
• Applicable GST (Goods and Services Tax) added at checkout
• International users: VAT/Sales Tax calculated and added
• Responsibility for calculation and payment of taxes

Additional Charges:

• Currency conversion fees apply for international payments
• Payment processing fees may apply (disclosed at checkout)
• Rush delivery charges for expedited services
• Custom service fees negotiated separately

6.8 Currency and Exchange Rates

• Primary currency: Indian Rupees (₹)
• International customers charged in their local currency
• Exchange rates: Based on payment processor rates at time of transaction
• No guarantee of stable rates

7.1 Limited License Grant

Subject to your compliance with these Terms, we grant you a revocable, non-exclusive, non-transferable, non-assignable license to:

• Access and use the Service for authorized purposes
• Generate AI Outputs for personal and commercial use
• Download and distribute AI Outputs
• Store AI Outputs on your devices

License Limitations:

• License is personal to you
• You cannot sublicense to others
• License terminates upon account termination
• No ownership transfer of the Service itself

7.2 Permitted Uses

• Generate images for your business/brand use
• Use AI Outputs in marketing materials, websites, social media
• Sell products featuring AI Outputs
• Modify AI Outputs (crop, resize, edit)
• Create derivative works from AI Outputs
• Use for commercial purposes
• Transfer AI Outputs to other parties

7.3 Prohibited Uses

Content and Intellectual Property:

• Violate third-party copyrights or intellectual property rights
• Infringe on celebrity likenesses or public figures (without consent)
• Create outputs containing trademarked logos or brands (without permission)
• Generate content violating third-party trade dress
• Claim you created the images (must disclose AI generation)

Harmful Content:

• Create hateful, discriminatory, or violent content
• Generate content promoting illegal activities
• Create non-consensual intimate imagery
• Generate content mocking or defaming individuals
• Create deepfakes intended to deceive
• Generate content promoting self-harm or suicide

Misuse and Abuse:

• Exploit or harm the Service infrastructure
• Perform unauthorized access or hacking attempts
• Create bots or automated access without permission
• Interfere with other users' service access
• Reverse-engineer or decompile the Service
• Create competing services using our technology

Fraud and Deception:

• Use false identity or impersonate others
• Make false claims about AI Outputs quality
• Engage in fraudulent transactions
• Use the Service for money laundering or illegal activities
• Violate sanctions or export controls

7.4 User Content Responsibility

You are solely responsible for:

• All User Content you upload
• Ensuring User Content doesn't violate third-party rights
• Ensuring User Content compliance with applicable laws
• Accuracy and authenticity of information provided
• Obtaining necessary rights to use source images
• Compliance with Model Releases and Property Rights (if applicable)

Indemnification:

You indemnify Glamore.ai against claims arising from your User Content or use violations.

7.5 Content Moderation and Removal

We may remove or restrict:

• Content violating these Terms
• Content that is illegal
• Content that infringes on rights
• Content violating applicable laws
• Spam or abusive content

Removal Process:

• Content removed without advance notice if urgent
• User notification within 24 hours
• Opportunity to appeal within 30 days
• Explanation of violation provided
• Repeated violations result in account termination

7.6 Uploading Images and Model/Property Releases

Your Representations:

• You own or have rights to upload images
• You have obtained necessary permissions:
  • Model Releases: If images contain identifiable people
  • Property Releases: If images contain private property
  • Commercial Clearance: For use in commercial context
• You have disclosed any licensing restrictions
• No images contain confidential or proprietary information

Glamore.ai's Role:

• We do not verify rights to uploaded images
• You are solely responsible for ensuring compliance
• We cannot guarantee immunity from infringement claims
• We may require proof of rights upon request

8.1 Ownership of AI Outputs

You Own:

• All rights to AI Outputs generated through the Service
• Copyright and ownership of generated images/videos
• Right to use outputs commercially
• Right to modify, adapt, or create derivatives
• Right to sell, distribute, license, or sublicense

You Can:

• Use outputs in advertising and marketing
• Sell products featuring outputs
• Distribute outputs to customers
• License outputs to third parties
• Use for any commercial or personal purpose
• Create variations or remixes

8.2 Commercial Rights

Full Commercial Use Granted:

• No additional licensing required
• No attribution or credit required
• No royalties or compensation due to Glamore.ai
• Unrestricted commercial exploitation
• Usage in competitive products permitted

Specific Commercial Rights:

• Print on merchandise (t-shirts, posters, etc.)
• Use in email marketing campaigns
• Feature in social media advertising
• Incorporate in website designs
• Use in product catalogs and e-commerce
• Package as digital products for resale

8.3 Limitations on Your Rights

• Do not claim you photographed/created the images
• Do not misrepresent the nature of the images
• Do not use to violate third-party rights
• Do not violate underlying source image rights
• Do not create competing AI generation services using outputs
• Do not systematically collect outputs to build competing databases

8.4 Glamore.ai's Retained Rights

• Right to use outputs for marketing/testimonials (with permission)
• Right to use in case studies or portfolios
• Right to aggregate analytics about outputs
• Right to improve algorithms using anonymized data
• Right to feature outputs in galleries (with opt-out option)
• Intellectual property rights to the Service itself

8.5 AI Model and Technology Ownership

Glamore.ai Owns:

• AI models and algorithms
• Service infrastructure
• Website and mobile apps
• Trademarks and branding
• Source code and technical systems
• Training data and model weights

You Cannot:

• Access underlying AI models
• Reverse-engineer models or systems
• Attempt to extract training data
• Create competing services from our technology
• Claim ownership of our technology

9.1 Limited Warranty

We warrant that:

• Service will be provided in a professional manner
• Core functionality will be maintained as described
• Service will generally be available (with planned downtime)
• We will use commercially reasonable efforts to prevent errors

9.2 Disclaimer of Warranties

EXCEPT AS EXPRESSLY PROVIDED IN SECTION 9.1, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTY.

Specifically, we disclaim:

• Implied warranties of merchantability
• Implied warranties of fitness for a particular purpose
• Implied warranties of satisfactory quality
• Implied warranties of non-infringement
• Warranties of availability or uptime
• Warranties regarding output quality
• Warranties regarding algorithm accuracy
• Warranties that errors will be corrected

You Acknowledge:

• The Service may contain errors, bugs, or defects
• Output quality depends on input quality
• AI may generate unexpected or unsuitable results
• Service may be interrupted or discontinued
• We are not responsible for data loss

9.3 No Guarantee of Specific Outcomes

• AI Outputs will meet your exact specifications
• Outputs will increase sales or conversions
• Outputs will be production-ready without editing
• Multiple generations from same input will be identical
• Service will be error-free
• Accuracy of AI models or algorithms

9.4 Assumption of Risk

• You are responsible for evaluating output quality
• You bear the risk of relying on AI-generated content
• You assume responsibility for consequences of use
• You bear risk of infringement of third-party rights
• You assume data security risks

10.1 Limitations on Liability

To the maximum extent permitted by law, Glamore.ai shall not be liable for:

Direct Damages:

• Direct damages from Service use or inability to use
• Damages from reliance on Service outputs
• Business losses from Service unavailability
• Costs to replace the Service

Indirect Damages:

• Lost profits or business opportunity
• Lost revenue or income
• Lost data or information
• Lost customers or contracts
• Lost goodwill or reputation
• Business interruption
• Consequential damages
• Incidental damages
• Punitive or exemplary damages
• Damages for emotional distress

10.2 Liability Cap

Our total cumulative liability for all claims arising from these Terms or the Service shall not exceed:

• The total fees paid by you in the 12 months preceding the claim, OR
• ₹10,000 (whichever is greater)

This cap applies to all claims, causes of action, and allegations, whether based on warranty, contract, tort, or statute, regardless of notice of possibility of damages.

10.3 Exceptions to Limitations

Liability Limitations Do Not Apply To:

• Gross negligence or willful misconduct of Glamore.ai
• Fraudulent misrepresentation
• Death or personal injury caused by our negligence
• Data breaches due to our failure to implement reasonable security
• Breaches required to be non-excludable by law

Certain jurisdictions may not permit liability limitations, making them unenforceable. Applicable law will determine liability in such cases.

10.4 Essential Provision

You acknowledge that these limitations are an essential basis for the pricing and provision of the Service. Without these limitations, we could not provide the Service at current prices.

11.1 Your Indemnification Obligations

You agree to indemnify, defend, and hold harmless Glamore.ai and its officers, directors, employees, agents, and successors from any claims, damages, liabilities, costs, or expenses (including attorney fees) arising from or related to:

Your Conduct:

• Violation of these Terms
• Violation of applicable laws
• Use of the Service violating third-party rights
• Infringement of copyrights, trademarks, or patents
• Unauthorized use of intellectual property
• Defamatory or harmful content you create

Your User Content:

• Claims related to User Content you upload
• Infringement claims based on source images
• Model release or property release violations
• Rights violations in User Content
• Privacy violations from User Content

Your Usage:

• Damages from your use of AI Outputs
• Claims you misrepresented AI Outputs
• Claims from your commercial use

11.2 Indemnification Procedures

When we seek indemnification:

1. We provide prompt written notice of the claim
2. You assume control of defense and settlement
3. We cooperate and provide information
4. You consult us before settling
5. You pay all defense costs and damages

12.1 Confidential Information

Confidential Information is non-public information disclosed by one party to the other, including:

• Business methods and strategies
• Pricing and financial information
• Technical specifications
• User data and account information
• Trade secrets and proprietary data

Exclusions:

• Public domain information
• Known before disclosure
• Independently developed
• Rightfully obtained from third parties
• Legally required to disclose

12.2 Obligations

You must:

• Keep our Confidential Information confidential
• Use only for purposes authorized
• Not disclose to third parties without consent
• Implement reasonable security measures
• Limit access to need-to-know personnel

We must:

• Keep your Confidential Information confidential
• Use only for service provision
• Not disclose unless legally required
• Protect with reasonable security

12.3 Legal Disclosure

Either party may disclose Confidential Information if:

• Legally required by court order, subpoena, or government request
• Required by securities laws or regulations
• Disclosed to comply with legal obligations

Notification:

• Notify other party of legal requirement before disclosure
• Cooperate to seek protective orders
• Disclose only minimally required information

13.1 Right to Modify Service

We may:

• Add, remove, or modify features
• Change functionality or user interface
• Implement new policies or requirements
• Discontinue or suspend services
• Change pricing (with notice)

Notice:

• Material changes: 30 days' notice
• Urgent changes (security): Immediate notice

13.2 Maintenance and Downtime

Planned Maintenance:

• We schedule maintenance during off-peak hours
• Advance notice provided when possible
• Typical duration: 2-4 hours monthly

Emergency Maintenance:

• Performed without advance notice if urgent
• Notification provided as soon as possible
• Duration varies based on issue

Service Availability:

• We target 99% uptime for paid services
• "Uptime" excludes planned maintenance
• Does not include force majeure events

13.3 Discontinuation of Service

We may discontinue the Service or features:

• With 90 days' notice to users
• Immediately if legally required
• Immediately for security reasons
• Upon Agreement termination

Upon Discontinuation:

• Access to Service terminates
• You lose ability to generate new outputs
• You retain access to previously generated outputs
• Refund provided for unused subscription time (unused portion)

14.1 Termination by You (User)

Cancellation of Subscription:

• Cancel anytime through account settings
• No penalty or cancellation fees
• Termination effective at end of current Billing Period
• Access continues until period end
• No refund of current period

Account Closure:

• Request deletion through support
• Provide written notice
• Account deleted within 30 days
• User Content deleted (unless exempted by law)
• Cannot restore deleted account

14.2 Termination by Glamore.ai

Termination Without Cause:

• At any time for any reason
• With 30 days' notice for convenience
• Refund of unused subscription time

Termination For Cause:

• Terms Violations: Violating provisions of Terms, privacy policies, unauthorized access, abusive or harassing conduct
• Illegal Activity: Using Service for illegal purposes, fraud, money laundering, sanctions/export control violations
• Harmful Content: Generating hateful/violent content, non-consensual intimate imagery, defamatory content, third-party rights violations
• Technical Abuse: Hacking, bots/automation abuse, DDoS or attacks, reverse-engineering attempts
• Payment Issues: Non-payment, chargebacks, excessive failed transactions

14.3 Effects of Termination

Upon Termination:

• All rights to use Service immediately cease
• Access to Account terminated
• Inability to generate new outputs
• Inability to download from Service (after 30 days)
• Cancellation of subscription
• No refund of paid amounts (except unused time)
• Your User Content deleted (upon request or per retention policy)

Survival:

• Sections: 7.4, 8, 9, 10, 11, 12, 14, 15, 16, 17
• Your indemnification obligations
• Liability limitations
• Confidentiality provisions

14.4 Right to Appeal

• You have 30 days to appeal if your account is terminated for suspected violation
• Submit appeal through support@glamore.ai
• Provide explanation and evidence
• We review within 10 business days
• Decision is final

15.1 Informal Resolution

• Contact us at support@glamore.ai
• Describe the dispute in detail
• Provide relevant documentation
• Allow 30 days for us to respond
• Negotiate in good faith

15.2 Governing Law

• Laws of India (primary jurisdiction)
• Applicable laws of your jurisdiction (supplementary)
• Principles of conflict of law
• Excluded: UN Convention on Contracts for International Sale of Goods

15.3 Jurisdiction and Venue

• Indian courts for residents of India
• Federal and state courts of user's jurisdiction for international users
• Parties waive right to jury trial

15.4 Arbitration (Alternative)

• Either party may elect arbitration for disputes over ₹10 Lakhs
• Administered under Indian Arbitration and Conciliation Act, 1996
• Single arbitrator for claims under ₹50 Lakhs
• Three arbitrators for larger claims
• Arbitration in Delhi, India
• Costs split between parties unless award specifies otherwise

15.5 Limitations Period

• All claims must be brought within 2 years of the claim arising
• Claims after 2 years are barred
• Continuing violations reset the period

15.6 Equitable Relief

• Breach of these Terms may cause irreparable harm
• Monetary damages may be inadequate remedy
• Glamore.ai may seek injunctive relief
• Glamore.ai may pursue equitable remedies
• These remedies are in addition to other remedies

16.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Glamore.ai regarding the Service. Previous agreements, understandings, and negotiations are superseded.

16.2 Severability

• If any provision is found invalid or unenforceable, it is modified to the minimum extent necessary.
• Remaining provisions remain in full effect.
• If modification impossible, provision is severed.
• Agreement continues with remaining terms.

16.3 Waiver

• Failure to enforce any provision is not a waiver.
• Waiver of one provision is not waiver of others.
• Waiver must be in writing and signed.
• Waiver is effective only for the specific circumstance.

16.4 No Third-Party Beneficiaries

These Terms are for you and Glamore.ai only. No third party has any rights or claims except as explicitly stated.

16.5 Assignment

You Cannot:

• Assign these Terms or rights/obligations
• Transfer your account to others
• Sublicense access to others

We Can:

• Assign Terms to successors or acquirers
• Assign to affiliates or business partners
• Assign upon merger or acquisition

Attempted assignment by you is void.

16.6 Notices

How to Notify Us:

• Email: support@glamore.ai
• Mailing Address: Glamore.ai, [Your Company Address], [City, Country, Postal Code]

How We Notify You:

• Email to registered email address
• In-app notifications
• Website announcements
• Account notifications

Effective Upon: Email: 24 hours after sending; In-app: Upon posting; Website: Upon publication

16.7 Force Majeure

Glamore.ai is not liable for failure to perform if caused by:

• Natural disasters (earthquakes, floods, storms)
• War, terrorism, or civil unrest
• Epidemics or pandemics
• Severe weather conditions
• Internet backbone failures
• Government actions or regulations
• Utility failures (power, telecommunications)

Exclusions: Payment obligations are not excused; must notify you of force majeure event; must resume performance when possible.

16.8 Severability

If any portion is invalid, the invalid portion is modified minimally to be valid, and remaining Terms remain fully enforceable. The spirit and intent of the Agreement is preserved.

17.1 European Union (GDPR Compliance)

• GDPR rights apply in addition to these Terms
• Data protection rights as per Privacy Policy
• Right to lodge complaint with data protection authority
• Standard Contractual Clauses for data transfers
• Data Protection Officer available for inquiries

17.2 United States (CCPA Compliance)

• CCPA rights apply in addition to these Terms
• Right to know, delete, and opt-out of data sales
• Right to non-discrimination
• As referenced in Privacy Policy
• California Consumer Legal Remedies Act exclusions

17.3 India (Applicable Laws)

• Information Technology Act, 2000
• India Penal Code, 1860
• Contract Act, 1872
• Arbitration and Conciliation Act, 1996
• GST laws
• Reserve Bank of India regulations

18.1 Customer Support

• For Service Issues: Email: support@glamore.ai, Response time: 24 hours, Support hours: Monday - Friday, 10 AM - 6 PM IST
• For Technical Issues: Live Chat available during business hours, Emergency: +91-9833078726

18.2 Legal and Billing Inquiries

• Billing: Email: billing@glamore.ai, Subject: "Billing Question", Response time: 48 hours
• Legal: Email: legal@glamore.ai, Subject: "Legal Inquiry", Response time: 5 business days

18.3 Data Protection Officer

• Email: dpo@glamore.ai
• Data Protection Officer available for inquiries
• Subject: "Privacy/GDPR Question"

Violence and Harm

• Images depicting violence or injury
• Content encouraging self-harm or suicide
• Content promoting terrorism or extremism
• Weapons trafficking materials

Deception and Fraud

• Deepfakes intended to deceive
• Non-consensual intimate imagery
• False identity content for fraud
• Counterfeit documents or money

Discrimination and Hate

• Hateful or derogatory content about protected groups
• Content promoting discrimination
• Slurs or offensive stereotypes
• Content promoting harassment or bullying

Illegal Activity

• Content promoting drug manufacturing
• Child exploitation materials
• Human trafficking content
• Weapons or explosives materials

Intellectual Property

• Unauthorized celebrity likenesses
• Trademarked logos without permission
• Copyright-protected artwork
• Counterfeit brand products

We Strive to Deliver Outputs Meeting:

• High visual quality and clarity
• Accurate style direction implementation
• Professional composition and framing
• Color accuracy and lighting
• Resolution appropriate to plan

We Do Not Guarantee:

• Outputs will perfectly match every specification
• AI will interpret all descriptions identically
• Outputs will be production-ready without editing
• Same input will generate identical outputs
• Outputs will satisfy all subjective preferences

Quality Issues:

• Notify support within 30 days of delivery
• We assess issue and may offer regeneration
• Multiple regenerations available for subscribers
• Satisfaction guarantees per plan terms